Frequently asked questions

Enter your tracking number in the search box on the home page or on the Track page and press “Track Package”. You will instantly see the current status, location, full scan history and the estimated delivery date. No account is required.

Every shipment gets a unique code in the format TRK-XXXXXX, for example TRK-8F3A12. It is printed on your receipt and included in the confirmation email or SMS we send when the shipment is registered.

Newly registered shipments can take a few minutes to appear. Double-check for typos (our codes never contain the letters O or I, or the digits 0 and 1). If it still cannot be found after a few hours, contact support with your receipt.

Same-Day Courier delivers within hours inside a metro area, Express 48 delivers in 1–2 business days, Standard Delivery in 3–5 business days and Economy Ground in 5–9 business days. International shipments add roughly two days for customs clearance.

Our courier makes up to three delivery attempts on consecutive business days. After a failed attempt you receive a notification with options to reschedule, redirect to a neighbour or collect from the nearest SwiftRoute pick-up point.

Delays are usually caused by weather, customs inspections or address issues. The tracking page shows a clear delay banner together with the reason and a revised delivery window. If a shipment is delayed more than 48 hours beyond the estimate, contact support and we will open an investigation.

Report it within 14 days of the last scan. We open a trace investigation which normally completes within five business days. Shipments with SwiftRoute insurance are reimbursed up to the declared value; uninsured shipments are covered by our standard liability of USD 100.

The price combines a service base fee, a weight charge on the greater of the actual and volumetric weight, a distance charge, plus any surcharges you select (express handling, insurance, protective packaging, signature on delivery, international handling). Use the shipping calculator for an instant itemised quote.

Volumetric weight = (length × width × height in cm) ÷ the service divisor (for example 5000). Carriers charge the greater of actual and volumetric weight because bulky-but-light parcels occupy space in the vehicle.

Yes — we deliver to more than 220 countries and territories. International shipments require a commercial invoice and an accurate goods description. Duties and taxes are payable by the recipient unless a DDP account is arranged.

We cannot carry cash, precious stones, firearms and ammunition, explosives, illegal substances, live animals, human remains or hazardous materials without a special contract. Lithium batteries, aerosols and perishables require declarations and special packaging.

Use the contact form on our Contact page, email swiftroutesupport001@gmail.com or call +1 (800) 555-0142 during business hours (Mon–Fri 08:00–20:00, Sat 09:00–16:00 EST). Support tickets are answered within one business day.